Overview
All sales are final. Our products are made of soda lime glass. We are nearly certain about the integrity of the glass coming out of the annealer as we visually inspect them for cracks and mark or reuse them accordingly (see pieces made with small or large shards). We can’t be sure about glass that has been out of our inventory as they may have incurred damage during transportation or otherwise. Resale of such parts can’t be possible for us. The colors and shapes can be misleading on a computer screen. To avoid any disappointment, we suggest in person pick up. It also helps us avoid a large shipment cost.
Damaged parts
If you order online and the piece arrives damaged, we’d need you to send us the picture of the package and the piece. As many pictures as possible, showing the damage to the package itself if any and images that gives us a clue as to how the piece may have been damaged. This would help us improve our packaging practices to avoid the same kind of issues and help you prove that it is indeed a damage out of your control.
If you purchased a piece in person or ordered online to pick up in person, you are responsible to check the piece at the time of pick up. If any issue is observed, we would refund or replace your piece based on availability of a similar piece. Note that our pieces are truly unique, we won’t be able to replace it with an identical piece.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded. They may have known minor defects that we would state clearly.
Need help?
Contact us at support@sodalimeart.com for questions related to refunds and returns.